AI Receptionist
Answer every call. Book more jobs.
A voice AI receptionist that answers calls, captures the details you need and books appointments. CloudNext sets it up, tests it and manages it for you.
What it is.
What is an AI receptionist?
For a trade business, the value is simple: the call is answered while you are on the tools, driving or closed. The caller gets a next step instead of voicemail.
Good for
- Plumbers, electricians and HVAC
- Mowing, cleaning and home services
- Businesses that miss calls during the day
- Businesses that get after-hours enquiries
- Teams that want it set up and managed
What it handles
The calls that usually go to voicemail.
New enquiries
Capture the caller, the job and the best time to call back.
Bookings
Offer available times and write the booking into your calendar or job system.
Reschedules
Move or cancel an appointment using the rules you approve.
Common questions
Answer from your services, hours, service area and FAQs.
After hours
Answer when the business is closed, with a clear next step.
When you're busy
Pick up when the team is busy, on another call or with a customer.
Urgent calls
Pass urgent calls to a person using your rules, without giving technical or safety advice.
Passing calls to a person
Transfer to a person or take a structured message when needed.
How it works
Set up, tested, then managed.
We map your services, hours, service area, pricing rules and FAQs.
We configure how calls are handled, calendar, booking rules and what happens when it can’t answer.
We test normal, after-hours, emergency, bad-line and calls passed to a person.
We go live, monitor the first weeks and tune the flow.
Integrations
It has to land in the system you already use.
The exact connections depend on the setup. We confirm what is live before you sign.
Trades
Built for the way your trade works.
Plumbers
Plumbing work is urgent. A missed call is usually a job that goes to the next plumber.
See the setup →Electricians
Electrical calls are urgent and high-value. The caller often rings two or three electricians before one answers.
See the setup →HVAC
HVAC work is seasonal and urgent. When the air conditioning fails, the caller wants a booking, not a voicemail.
See the setup →Mowing and Lawn Care
Recurring lawn work lives on scheduling. Missed calls and slow quotes cost repeat customers.
See the setup →Cleaning
Cleaning enquiries are often price-sensitive and time-sensitive. Fast, clear answers win the booking.
See the setup →Pricing
The AI receptionist comes in the full bundle.
We do not sell the AI receptionist on its own. It is included in Website + Chatbot + AI Receptionist, with 300 or 1,000 minutes.
Website + Chatbot + AI Receptionist
PopularThe full lead-capture setup: website, chatbot and a voice AI receptionist that answers and books calls.
Special price: $950 setup + $79/month
1,000 mins: $199/month
From 1 January 2027: $1,900 setup + $119/month (1,000 mins: $299/month)
Extra minutes cost $0.30/min on 300 mins; $0.18/min on 1,000 mins.
- Everything in Website + Chatbot
- 300 voice minutes per month
- AI phone answering, after-hours and when you are busy
- Booking, rescheduling and call summaries
- We set it up and run it for you
Good if: trades and service businesses that miss calls while on the tools.
Questions
The things to ask before you buy.
What is an AI receptionist?+
It is a voice agent that answers phone calls, answers common questions, captures the caller's details and books appointments. It can work after hours and during busy periods.
Can it book jobs into my calendar?+
Yes, where the calendar or job system is connected and the booking rules are configured. CloudNext tests the booking, reschedule and cancellation flows before go live.
What happens if it cannot answer?+
It can transfer to a person, take a structured message, offer a callback or pass an urgent call to a person. What happens when it can’t answer is part of the setup.
Do I need to change my number?+
Usually no. You can forward your existing number or use a separate number for after hours and when you are busy.
Does it sound robotic?+
It uses a natural voice, but it is still an AI. A good setup discloses that the caller is speaking to an AI.
Can it handle Australian accents and names?+
That is part of the testing. We check local place names and street names during setup. Test before you commit.
Is it safe for emergencies?+
It should never give technical or safety advice. For gas, fire, electrical hazards or medical emergencies, it should tell the caller to call 000 and notify the business.
Who owns the call data?+
That should be set out in the agreement. CloudNext's default position is that the client owns its content and call data, and CloudNext has a licence to use it to provide the service.
Next step
Want to see it handle your calls?
Book a 15-minute call and we will walk through how your calls are handled, your calendar and booking rules.