Privacy Policy

Last updated: November 2026.

CloudNext is a brand operated by Orfeo Hizon, ABN 84794745570. This policy explains how we handle personal information in plain English. It is not legal advice.

1. Who we are

CloudNext is an Australia-based software studio. You can contact us at info@cloudnext.dev.

2. Information we collect

• Contact details you give us: name, email, phone, business name, trade and location.
• Project information you share with us.
• Chatbot conversations on a website we operate or manage for a client.
• Call data for the AI receptionist, including call audio, transcripts, caller details and booking details where the service is enabled.
• Website analytics, such as pages visited, referrer and approximate location.

3. How we use information

• To reply to enquiries and provide the service.
• To configure, test and improve the chatbot, AI receptionist and booking flow.
• To send confirmations, updates and service messages.
• To understand how the website is used and improve it.
• To meet legal and accounting obligations.

4. AI and call recording

Where an AI receptionist or chatbot is used, callers and visitors should be told they are interacting with an AI. Calls may be recorded only where consent is obtained or where the law allows it. A client can choose a non-recorded path or a callback where required.

Call recordings and transcripts are used to provide the service, check quality and improve the setup. They are not sold.

5. Sharing and service providers

We use service providers for hosting, email, telephony, speech processing, AI models, analytics and CRM. They may process data in Australia or overseas. We do not sell personal information or share it with advertising networks.

6. Analytics

We use Google Analytics to understand how visitors use the site. You can opt out with the Google Analytics Opt-out Browser Add-on.

7. Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access and disclosure. No system is perfectly secure.

8. Retention

We keep personal information only as long as needed for the purpose it was collected, for the service agreement, or as required by law. Call recordings and transcripts are kept for the period set out in the service agreement or a shorter period where requested.

9. Your rights

You can ask for access to your personal information, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact info@cloudnext.dev.

10. Changes

We may update this policy. The current version is always on this page.

11. Contact

Questions about privacy can be sent to info@cloudnext.dev.